Returns Policy

Returns

What’s your return policy?

We don’t offer returns and exchanges because each item is custom made to your order.  If you feel a damaged item was sent to you, then e-mail "thesouljuiceband@gmail.com" within 1 week of receiving your item with photos proving damage.  After this time frame exchange is at seller's discretion.

Do you offer refunds?

Refunds are not offered.  If your item was damaged or incorrectly printed, it will be replaced with the same item if photos were taken and e-mailed within 1 week of arrival of package to your address.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store.  Realize that every item is custom printed for you based on the size you select.  This is why it's important to look at the size chart on every item and measure yourself before you order.